![]() Your business initiates the communication process by sending a message to the Infobip Communications Platform as a Service (CPaaS). ![]() The WhatsApp Business solution hosts the WhatsApp API, which includes WhatsApp senders and WhatsApp software, on Infobip infrastructure. WhatsApp Cloud Business Solution: Provided over Cloud API that is hosted by Meta.WhatsApp Business Solution: WhatsApp module is hosted by Infobip.Infobip offers the following solutions for the WhatsApp API: See Free Trials for information on requesting trials for channels. If you are already signed up with Infobip and you have your credentials to log on to the web interface, you can request a free trial for WhatsApp so you can send out some test messages to see if this solution is for you. ![]() This demo is an example of Answers, our chatbot building platform, set up with WhatsApp. As you use it, you will see the various capabilities of our tool when using WhatsApp as your communication channel.Ĭheck the actual steps on creating a simple self-service chatbot here. Try the interactive demo now to see WhatsApp in action. Add the following number to your contacts: +44 7860 064511 and send a message saying ˝Hi˝ over WhatsApp. Example sharing invoices, legal docs, T&Cs, etc. This delivers a simple solution without any integration efforts.Įasily share documents with your customers over chat without having to use older or slower methods. In addition to the API, Infobip enables businesses to use WhatsApp over the Infobip web interface. The difference is that the application is deployed on a server and the client can use our API to programmatically send and receive messages and integrate this workflow with their own systems (CRM, customer care, etc.). Supported features include end-to-end encryption. The WhatsApp channel supports a subset of features provided by the WhatsApp applications. Infobip is an official WhatsApp Business solution provider and you can manage all WhatsApp communications directly within the Infobip platform across multiple modules. Thus, it is a strong resource for sharing important and timely notifications, as well as real-time automated and personal customer support. With over 2 billion users, WhatsApp is the most used chat application around the world. Today people want and expect to have the opportunity to communicate with businesses directly, from chat initiation to resolution. ![]() Expectations from businesses and customers alike have evolved. In short, the channel has the capacity to become both the primary source for your client to access brand info and the go-to place for any sort of interaction.WhatsApp is a simple, secure, and reliable channel for medium to large businesses to reach customers all over the world. WhatsApp also offers an opportunity to optimize brand awareness with the inclusion of your own company profile that lists vital information, including your logo and contact information. Keeping users up to date with account notifications, order updates, booking confirmation, and reminders through WhatsApp's built-in features also serves to inspire further engagement. The instant messaging and response channel is developed to support the sharing of alerts and client support messages. Real-time customer support through instant response Here’s how WhatsApp for Business API can make a world of a difference to your regular client engagements. The message layouts can be used as a norm to initiate a conversation or address commonly asked questions on the channel. Brands can make the most of platform functionalities using rich media support and template messages. The real-time essence of WhatsApp offers a convenient way to improve user satisfaction through richer two-way messaging. Although many companies are still in the process of setting their feet firmly on the platform, the benefits are still abundantly clear. The WhatsApp for Business API empowers brands to use the channel closest to their customers to provide real-time assistance.
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